
Below are answers to some of the most frequently asked questions about my profession and business. If you have any other questions, don’t hesitate to reach out—I’d be happy to help!
What is a Certified Pedorthist?
A Certified Pedorthist is a healthcare professional who specializes in the design, manufacture, modification, and fit of custom footwear, including shoes, orthotics, and other devices, to address conditions affecting the feet and lower limbs.
What types of foot conditions do you deal with?
As a Certified Pedorthist, I am experienced in managing a wide range of foot conditions, including diabetic complications, neuropathy, edema/lymphadema, foot deformities, amputations, plantar fasciitis, metatarsalgia, arthritis in the foot or ankle, arch problems, heel pain and more. I work in conjunction with medical professionals to provide comprehensive care for these conditions.
What type of footwear do you offer?
I offer more than 100 different styles of footwear, including:
Custom footwear, diabetic footwear, safety footwear, hands free footwear, clogs, athletic footwear, sandals, slippers, socks, and orthotics are among the products I offer. Each item is meticulously chosen to ensure maximum support and comfort for my clients.
How much do your shoes cost?
Diabetic-safe footwear begins at $140, while prefab diabetic inserts cost $20 per pair, or $50 for three pairs. Custom diabetic orthotics are priced at $150 per pair, or $250 for three pairs. A toe filler costs $250. Work boots are available starting at $150, custom orthotics from $300, and custom footwear from $575.
What is the difference between Custom orthotics & OTC orthotics?
OTC orthotics are produced according to your shoe size and may cater to different arch types. Despite this, a pair of orthotics is typically identical, even though it's likely that your feet are not. In contrast, custom orthotics are crafted to accommodate each foot individually. Factors such as thickness, material, and cushioning are tailored to meet your specific needs and lifestyle.
For more information on custom orthotics go to Custom Orthotics in DFW
Do you offer orthotics for toe amputations?
Indeed, I provide toe fillers for big toe amputations, transmetatarsal amputations, and Chopart amputations.
What is the turnaround time for custom items?
Custom orthotics are usually ready within two to three weeks, whereas custom footwear can take from four to six weeks to complete. Customized items may be modified, but they are not eligible for return. For more information on custom products go to Custom Orthotics in DFW or Custom Footwear in DFW
Which businesses should partner with a Certified Pedorthist?
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Healthcare & Medical Facilities – Hospitals, clinics, chiropractic offices, and physical therapy centers can offer patients specialized footwear and orthotic solutions.
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Hospitality & Food Service – Restaurants, bars, and coffee shops have employees standing for extended shifts, making foot support essential.
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Warehouse & Manufacturing – Factory workers, mechanics, and metalworkers can prevent injuries with slip-resistant, supportive footwear.
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Retail & Corporate Offices – Professionals in retail, salons, and barbershops can benefit from posture-improving footwear.
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Airports & Transportation – Airline staff, TSA agents, and delivery personnel require durable, fatigue-reducing shoe solutions.
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Senior Centers & Assisted Living – Foot health is crucial for seniors, making orthotics and mobility-enhancing footwear a strong offering.
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Sports & Fitness – Gyms, running clubs, golf & tennis clubs, and athletic training facilities can provide customers with specialized support.
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Community Based Businesses – Small businesses that prioritize workplace wellness can improve employee satisfaction with proper footwear solutions.
For more information on collaborations visit Collaborations & Referrals in DFW
How Does a business benefit from partnering with a Certified Pedorthist?
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Enhanced Employee Health & Productivity – Proper footwear support reduces fatigue, improves posture, and minimizes foot-related discomfort, leading to higher efficiency and fewer work absences.
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Customized Solutions for Specific Needs – Whether it’s slip-resistant shoes for restaurant staff, orthopedic inserts for warehouse workers, or diabetic-friendly footwear for healthcare professionals, a Pedorthist tailors solutions to each industry.
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Workplace Injury Prevention – Reducing foot strain and improper alignment can help prevent workplace injuries, lowering healthcare costs and improving overall safety.
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Increased Brand Credibility & Employee Satisfaction – A business that prioritizes foot health demonstrates a commitment to employee well-being, strengthening staff retention and company reputation.
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Specialized Marketing & Community Engagement – Certified Pedorthists can provide educational workshops, consultations, and outreach programs, helping businesses connect with customers through wellness initiatives.
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Group Discounts & Accessibility Initiatives – Companies can arrange group fittings, offer discounts on orthotics, or even collaborate on transportation solutions for employees in need of specialized footwear.
For more information on business relationships go to DFW Business Resources and DFW Employee Foot Health Support
Do you offer any discounts for multiple purchases?
Yes, discounts for groups and organizations are available. Please contact me for further details.
What methods of payment do you accept?
I accept cash, major credit cards, debit cards, Afterpay, and certain insurance plans for diabetic footwear. For more information on insurance-eligible items, please contact me.
Do you accept insurance?
Beginning January 1st, 2025, I will only accept private payments and will no longer take insurance. I will supply all necessary documentation for you to seek reimbursement from your insurance company. You may use your FSA or HSA accounts for payments. Additionally, credit cards, debit cards, and Afterpay are accepted. Layaway options may be available as well.
What does your switch to private pay mean for your clients?
**Does this mean I get lesser services?**
No, you actually receive enhanced services. By moving away from insurance-based limitations, I can now offer you a wider variety of products that better suit your specific needs. Previously, I was restricted to providing only products from companies approved by your insurance provider, which sometimes limited your options. Now, I have the freedom to recommend the exact product that will work best for you, without being tied to third-party contracts.
**Will my insurance company reimburse me?**
In most cases, yes. Many insurance plans allow for reimbursement for out-of-network services. I recommend contacting your insurance provider to confirm your specific coverage and ask about the process for submitting a reimbursement claim. I will provide you with all the necessary paperwork, including itemized receipts and product descriptions, but you may also need additional documentation from your primary care physician (PCP), such as a referral or diagnosis letter, depending on your insurer’s requirements.
**I'm on a fixed income and can't afford to pay out of pocket.**
I understand that paying out of pocket can be difficult, so I offer several flexible payment options to help make it more manageable:
- **HSA (Health Savings Account)**: You can use pre-tax dollars from your HSA to cover medical expenses, including orthotics and footwear, reducing your overall costs.
- **Afterpay**: This option allows you to split your payment into smaller installments, which can make larger purchases more affordable without any interest if paid on time.
- **Layaway**: I offer layaway plans that allow you to reserve products and pay them off over time. Once the balance is paid, you will receive your items.
I’m committed to working with you to ensure that you receive the products you need, regardless of financial constraints.
How to get reimbursed for diabetic footwear & orthotics
Did you know you can seek reimbursement from your insurance provider for diabetic footwear and custom orthotics? While I no longer accept insurance directly, here’s a simple guide to help you navigate the reimbursement process:
Check Your Benefits - Contact your insurance provider to confirm coverage for diabetic footwear or orthotics and understand their reimbursement policy.
Get a Prescription - Most insurance companies require a prescription from your doctor stating the medical necessity for diabetic footwear or orthotics.
Save Your Receipt - After purchasing, keep a detailed receipt that includes the item description, cost, and provider information.
Submit a Claim - Complete your insurer’s claim form and attach the prescription, receipt, and any additional documentation they request.
Follow Up - If needed, follow up with your insurance provider to ensure your claim is processed.
Investing in your foot health is worth it! If you have questions or need help gathering the necessary documentation, feel free to reach out. I’m here to support you every step of the way!
How to schedule an appointment.
Arranging an appointment with me is straightforward. You can reach out by phone, text, fax, or use the online scheduling system to find a time that works best for you. I offer services strictly on an appointment basis to guarantee individualized care for every client.
Why should I schedule a virtual consultation?
🌎 Virtual Pedorthic Consultations Now Available Nationwide
Expert Orthotic Guidance, Wherever You Are
Mobility challenges don’t stop at ZIP codes, and neither does your care. I offer virtual Pedorthic Consultations to patients, case managers, and clinics across the country. Whether you're in South Dallas or South Dakota, you’ll receive the same precision, dignity, and trust that define his work in DFW.
✅ Why Go Virtual?
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No travel required: Get expert guidance from the comfort of your home, clinic, or office
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Board-certified expertise: I bring decades of experience in custom orthotics, diabetic foot protection, and functional footwear
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Tailored recommendations: Every consult is personalized to your gait, footwear, and medical needs
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Nationwide reach: Consults are open to all U.S. ZIP codes with localized referral support where available
🧭 Who Benefits Most?
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Patients with limited mobility or transportation
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Social workers and case managers coordinating care across states
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Clinics seeking trusted remote evaluations before in-person fittings
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Anyone needing expert insight before investing in orthotics or footwear
📍 Still Serving DFW with Precision
While this service is nationwide, I continue to offer ZIP-coded referral logic and outreach support for Cedar Hill, DeSoto, Duncanville, Lancaster, South Dallas, and all of DFW.
📅 Ready to Get Started?
Click below to schedule your virtual consultation. Select your ZIP, clinic type, and preferred time, whether you're in Texas or beyond.
Virtual Pedorthic Consultations Mobile-friendly. HIPAA-compliant. Dignity-first.
What are the benefits of your National Custom Orthotic Mail Order Program?
Our mail-order program is designed to deliver true custom orthotics not retail templates to eligible individuals across the country. Every pair is fabricated from a foam impression kit, ensuring clinical accuracy and personalized support.
Key Benefits:
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Nationwide Access: Foam impression kits shipped directly to the patient no clinic visit required
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True Customization: Orthotics crafted from actual foot impressions, not off-the-shelf molds
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Clinically Sound: Designed to address specific orthopedic conditions with precision
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Convenient: No upfront cost to the patient; eligibility screening ensures proper fit
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Streamlined Referral Process: Open to employees, HR teams, case managers, clinicians, and outreach coordinators
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Improved Mobility Outcomes: Supports conditions like plantar fasciitis, arthritis-related pain, and post-surgical recovery
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No Retail Substitutions: Every orthotic pair meets strict fabrication standards no shortcuts
This program is ideal for non-diabetic patients with orthopedic foot conditions who need reliable, custom support delivered with dignity and clinical integrity.
What is your return policy?
Return & Refund Policy
• Custom items are not eligible for return or exchange.
• Returns of standard items are accepted within 21 days of purchase.
• Exchanges are accepted within 30 days of purchase.
• Refunds for eligible credit/debit card purchases may take up to 3 business days to appear in your account, depending on your financial institution.
🦶 Ready for Relief. Let’s Find Your Fit.
You asked the right questions. Now let’s take the right step personalized, professional care for every foot and every lifestyle.
